NEVER PAY FULL PRICE ON HAIR AGAIN!!! ONLY 25% IS DUE AT CHECKOUT!!!

F A Q

WHAT ARE YOUR BUSINESS HOURS? 

We're open Monday-Friday 24 hrs and off Weekends and all MAJOR holidays 

WHERE IS HAIR GRAFFITTI BASED?

Our warehouse is based out in Chicago, IL

WHY DOES YOUR COMPANY PHOTOS & CLIENTS PHOTOS LOOK DIFFERENT? 

All our clients use different lighting! Some use flash while some don't! Each phone setting can reflect a different image if filters are used. Also each client has their own identity! Not every 2 girls pictures will EVER look the same due to different facial features and different skins tones and head sizes which always give off a different look yet they can be wearing the same exact hair texture and pattern. 

Our images are just "EXAMPLES" of the "expected" look! 

Remember: we only supply the hair! The creativeness and uniqueness is up to how each individual choose to display it!!

I'M NOT AFRICAN AMERICAN, CAN I STILL WEAR YOUR HAIR?

OF COURSE!! Our hairline is for every ethnicity and will blend naturally as if its your own hair!

WHERE DO YOU GET THE HAIR YOU DISTRIBUTE? 

Our high quality hair comes from various regions around the world! We have shifted through the finest companies whose hair comes from the best human hair donors and whose textures are not chemically induced! Our hair has no synthetic fillers or silicon coatings This allows all our clients to experience nothing but the best raw hair out on the market!

HOW LONG DOES THE HAIR TYPICALLY LASTS? 

HUMAN HAIR HAS NO SPECIFIC TIME SPAN!!!!

THE HAIR LASTS AS LONG AS YOU MAKE IT LAST!!!

"TREAT YOUR HAIR GOOD, YOUR HAIR WILL TREAT YOU GOOD IN RETURN"

THE KEY TO LONGEVITY IS PROPER HAIR CARE!! (SEE HAIR MAINTENANCE)

With proper hair care, it'll last through multiple INSTALLS! 

But the longevity of the hair depends on your daily & overall care provided to it! 

Mostly up to 6 months, maximum 3 years if properly maintained

DO I NEED TO WASH MY HAIR (((BEFORE))) MY INSTALL?

(ITS TOTALLY OPTIONAL)

All hair comes PRE washed and conditioned but every client has its own way of cleansing their hair. Some install it directly out the package.

WILL ALL THE BUNDLES BE THE "SAME"?  

NO! No, 2 heads are the same. Due to the nature of our hair, we can NOT guarantee that each bundle will be of the same exact color or wave pattern. Ex, one bundle might be curlier or one bundle might be lighter or darker then the other. REMEMBER, all your bundles might not come from the same donor!

DO YOU SELL BRAZILIAN, PERUVIAN, CAMBODIAN, MALAYSIAN HAIR? 

NO! We only sell 100% Raw Indian hair and 100% Authentic Human Hair

WHAT GRADE HAIR YOU SELL?

REAL HUMAN HAIR does NOT, I REPEAT is not measured by "grade". 

REMEMBER: IF YOUR OWN NATURAL BORN HAIR DOES NOT SAY " GRADE" ......ON YOUR BIRTH CERTIFICATE then "grade" hair does not exist!!!!!

"grade" AAAAA hair is another trending marketing term to distinguish the QUALITY of different types of hair. 

We determine the quality of our hair by the hair cuticles!

HOW CAN I SHARE MY HAIR PICTURES AFTER ITS INSTALLED?

All photos can be submitted via email hairgodmother@gmail or you can feel free to tag us on your social media using the hashtags #hairgraffitti and #brookewalton. Feel free to insert any caption of your choice and also include the texture, length and what city your from!

DO YOU SELL "MINK" HAIR? 

NO!!!!!

MINK hair doesn't exist!! its just a trending marketing term.....

None of our items are associated with the word "mink" because its NONE EXISTENT

We have no interest in selling anything classified as "mink! 

NOT NOW OR IN THE NEAR FUTURE!!

HOW DO I TRACK MY ORDER? 

Once your order has been shipped, you will receive a text message & email with your tracking number so you can get updates whenever you're ready

WHAT PRODUCTS SHOULD I USE ON MY HAIR?  

(refer to hair maintenance for further details) 

ALSO, STAY AWAY FROM ALCOHOL BASED PRODUCTS!!!

WHAT IS CO-WASH?  

Simply Conditioner & water! We recommend co-washing your hair ONCE a week or whenever you feel your hair is getting heavy from buildup. Co-washing is important for your hair because it giving your hair back its nutrients & moisture that it needs! 

WILL MY HAIR BECOME DRY?

Small Possibility! But nothing you cant manage at home. Reason being, the hair isn't attached to a cuticle to replenish all the nutrients its lost! The hair relies on the cuticle for its oils to keep the hair moisturized and keep it looking lustrous. Without all those things the hair becomes weak, dry and brittle! Also the weather can cause it to become dry (overexposure to the sun, swimming & alcohol products) Check out our hair maintenance section for further instructions!!

WILL MY WEFTS BE SEALED BEFORE SHIPMENT?

YES!!! All our wefts comes PREsealed but we recommend you to reseal your hair for double reinforcement and to prevent any excess breakage to maximize your investment

ARE YOU ABLE TO SEND ME BUNDLES THAT LOOK "EXACTLY" THE SAME?

It's no guarantee!!!!!! 

No 2 bundles can ever be EXACTLY alike!

It can "RESEMBLE" texture but may be slightly different in color. 

AM I ABLE TO REQUEST A "CERTAIN TYPE" OF HAIR OR PATTERN?

Send us a picture of the curl pattern and well try our hardest to steam the hair into your desired pattern without harming the longevity of the hair. 

Also, there is a additional fee for all "CUSTOMIZED" waves. 

WHY ARE YOUR PRICES SET AS SUCH?

Our prices are based off the production of the authenticity of our hair and the manual labor to source the hair

WHATS THE BEST HAIR YOU SELL?

Look at it at VALUE! 

Each client perspective is different. 

EVERY BUNDLE WE CARRY IS "THE BEST" 

"the best" depends on each individuals care after receiving the hair! Some go for "affordability" while most go for "longevity".

The "best" hair isn't about the amount of money you paid for it but the appreciation you have once you install it. 

You can purchase our Raw hair or our authentic human hair and achieve the very same results! The only difference is the "PRICE" BOTH can be curled, cut, colored and so many other things!

So, the "best" is totally up to the buyer. We always say whats easiest and "best" for your lifestyle? Its so many factors that play a role in buying hair. Every clients everyday time limit is different. 

It also depends on the products you use, your states climate, excessive cutting & coloring and heat intake which all plays HUGE part in the upkeeping of any affordable hair

But a Hair Graffitti rep is a call away to help you choose the "best" hair for your everyday lifestyle so it goes perfectly into your everyday routine!

IS YOUR HAIR MIXED WITH SYNTHETIC FIBERS?

NEVER!!!!

All our hair is 100% Raw Human Hair! No add ins or mixtures of any kind!

CAN I USE MULTIPLE DISCOUNT CODES?

OF COURSE!!!! but it has to be approved by Hair Graffitti Manangement! 

Every sale is different so please read the fine print on every sale ad!

HOW IS YOUR HAIR MEASURED?

straight hair is measured true to length and all curly waves are measured when pulled straight

HOW CAN YOU BE REACHED AFTER HOURS:

{PLEASE ALLOW 24-48 HRS FOR IMMEDIATE RESPONSE}!

via email hairgodmother@gmail.com 

via text message 

via website www.hairgraffitti.com (leave message in contact box)

[please include your order number, telephone number and your concern]

WHY WOULD I NEED MORE BUNDLES IF I BUY LONGER LENGTHS?

Shorter lengths are fuller then longer lengths!! Longer lengths are full but not as THICK as the shorter bundles. 

For "FULLNESS" WE RECOMMEND additional bundles for lengths over 26'

WILL THE HAIR WAVE BACK UP AGAIN AFTER BEING STARIGHTEN?  

YES! Keep in mind, the more you straighten it, the more the curl pattern can loosen. Remember the hair is no longer attached to any cuticles, so its not getting its proper nutrients. So keep the hair moisturized to maintain its beautiful wave pattern!! 

HOW DO I BECOME A HAIR GRAFFITTI HOST?

Apply directly through email! Its an ACCEPTANCE program & not everyone is accepted at the same time. If you don't receive an immediate response, it possibly means your weren't chosen for that particular project but will be placed for future projects that we feel fit your personality & talent. We NEVER disregard applicants emails & photos! We're always starting new projects & looking to network with amazing talented individuals. So, after a few months, its best you check in to see if there's any new projects that need models.

WILL MY HAIR SHED?  

ALL HAIR SHEDS!

But BARE MINIMUM! its possible you may get a few strands, but nothing to worry about. We highly suggest you SEAL YOUR WEFTS to prevent any possible shedding.

There may be MINOR shedding AFTER the wefting process, that shedding is the loose hairs caught within the body of the bundle that wasnt attached to the weft!

We give all our extensions a final brush before shipment but its IMPOSSIBLE to remove all the loose left over hairs. 

After a few brushes the hair will completely fall off!

ARE YOU ABLE TO SHOW ME HOW YOU CAME UP WITH YOUR PRICES:

Hair Graffitti IS NOT held bound under no to show any buyer how we came up with our prices!

OUR PRICES ARE, OUR PRICES!

HOW WE OBTAINED OUR PRICES ARE FOR THE PRIVACY OF THE OWNER OF HAIR GRAFFITTI AND MANAGEMENT!

ARE LACE FRONTALS EXCHANGEABLE OR REFUNDABLE?

ALL FRONTALS ARE FINAL SALE!

NO EXCEPTIONS WILL BE HONORED

WHATS THE DIFFERENCE BETWEEN HD AND SWISS LACE FRONTALS:

HD frontals are more "see thru" are very "thin" but once melted in skill it gives off a more SEEMLESS effect. they also are very translucent and very undetectable but cant be worn as often as a regular lace frontal 

VS

SWISS frontals are more durable and can be installed multiple times! Swiss can be worn onall skin types but may be tinted to fit the clients natural hair tone!

CAN I CANCEL MY ODER?  

OF COURSE! 

YOU HAVE 24 HRS TO CANCEL YOUR ORDER!!!

If the order has NOT yet been shipped, we'll cancel your order & issue a refund MINUS the fees for processing that order! (NO EXCEPTIONS WILL BE HONORED)  

If the order has been shipped IF THE PACKAGE IS OPENED THE CANCELLATION IS NOT ELIGIBLE FOR A REFUND OF ANY SORT! 

ANY NO MONEY WILL BE RETURNED!

(see cancellation policy for further details)

WHAT IS CREDIT CARD PROCESSING:

The time it takes the merchant who excepts a credit card as payment until the time the funds are deposited into the merchants bank account the business owner uses!

Typical payment can take anywhere from 24 hours up to 4 BUSINESS days to process!

HOW MANY BUNDLES WILL I NEED?  

(everyone's description of "fullness is different) ALWAYS REMEMBER: The longer the bundles, the more bundles you'll need.

we suggest:

  • 12-16' 2 bundles
  • 18-24' 3 bundles
  • 26-30' 4 bundles
  • 32-38' 5-6 bundles

DOES YOUR BUNDLES COME IN (BLACK)?  

NONE, of our bundles comes in black. Every bundle is a natural shade of brown. If you want any color outside of natural brown, we suggest you seek a professional stylist to color your hair

DO YOU OFFER WHOLESALE? 

 Unfortunately, not at this time!

CAN BROOKE DO MY HAIR? 

Unfortunately, Brooke no longer does hair. She's available by appointment ONLY if you want to LEARN how to make custom units. She works 1 ON 1 with all her clients! Or you can attend one of her traveling classes on how to make & maintain a lace frontal unit. Feel free to email her about availability & rates!

DO YOU SHIP INTERNATIONALLY?  

YES, we're WORLDWIDE! Additional fees may apply depending on destination, weight size.

IF I AM A CHICAGO RESIDENT, CAN I PICK UP MY HAIR?  

NO, we currently don't have a store front location! 

WE DO NOT HAVE HAIR ON HAND & ALL ORDERS ARE SHIPPED! 

Only way you pick up hair, is if its at an pop up event.

HOW DO I RESTORE MY WAVES AFTER I FLAT IRONED MY HAIR?  

You can always co-wash the hair or boil the hair to bring it back to its natural state 

(refer to hair maintenance for further details)

DO YOU SHIP TO P. O. BOXES?   

NO!!! 

All orders require a signature conformation

WHAT HAPPENS IF I RECEIVE (DEFECTIVE) HAIR?  

(refer to exchange policy for further details)

CAN I GO SWIMMING?  

(refer to hair maintenance for further details)

DO YOU HAVE A DISCOUNT PROGRAM? 

YES! If you're not already a member sign up for our ELITE MEMBERS ONLY TEXT CLUB BY TEXTING hairgraffitti TO 31996

WHY WAS MY ORDER CANCELLED? 

Possibly, your credit card address was DIFFERENT from your mailing address or you didn't have the funds to cover your total.

WILL THE FRONTAL COME BLEACHED? 

We leave that up to your professional stylist to create to your liking.

DO YOU OFFER COLORING SERVICES?

No, its a wide range of colors and we leave that creativeness up to your stylist

HOW LONG DO FRONTALS LAST?

At least 2-4 installs or LONGER if cared properly! Frontals are sensitive! Any heavy pulling, hard brushing, excessive heat, constantly plucking or bleaching can lessen the life of your frontal! Make sure to seal your frontal to prevent the hair from shedding as you would do your bundles

WHY IS THERE A FEE TO HOLD (((SALE ITEMS)))?

The fee is $15 for 48 hrs! We pull those items off the shelve and package it up so once you pay it'll be immediately shipped out!  When you pay the $15 we're trusting in you to make that purchase. The fee is non refundable and will not be deducted from your total. We trust our clients to say what they mean and do what they say. We risk a guaranteed sale to hold your items. If 48 hrs has passed and you still haven't paid your total, your order will be CANCELLED and your items will be back for sale.